We follow a reliable refund policy to let our customers feel privileged about their association with us. Please read the guidelines governing the refund policy.
Mention Tools offers SaaS service to companies under a 15-day no obligation cancellation policy. The no obligation cancellation begins immediately upon account activation. The 15-day no obligation cancellation period only applies to new customers and does not apply to existing customers that have a subscription plan. Mention Tools will also not honor a free trial period for customers who were once paying subscribers, cancelled, and then decided to re-instate their subscription to Mention Tools.
At any time during the 15-day, potential subscriber (customer) can cancel their account and will be refunded in full with a minor service charge.
In order to continue using SaaS after the 15-day no obligation cancellation period, you will be automatically be put to continue to your selected payment plan which you have selected initially at time of buying from range of selections of monthly or receiving a discount by paying for half yearly or full year of service.
Mention Tools charges and collects in advance for use of the SaaS service. All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information, Mention Tools will calculate a pro-rated amount with the first payment due on signing.
All subscriptions monthly, quarterly and yearly renew automatically on their due renewal date according to date of purchase until officially cancelled in writing. Customers may cancel anytime by emailing a notice to: firstname.lastname@example.org
Customers will receive an email from Mention Tools confirming that their subscription to the SaaS service has been cancelled.
Important: No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.
The fees that Mention Tools charges for the monthly, quarterly, or yearly services exclude phone, and Internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer's agreement with the payment method provider. To be clear: these charges are the customer's responsibility.
Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customer has to write to email@example.com.
The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.
With regards to downgrades on a subscription, Mention Tools does not issue refunds or credits for partial months of service.
Mention Tools reserves the right to refuse/cancel a subscription to any of the SaaS services bought from mentiontools.com, If Mention Tools refuses a new or renewing subscription/membership, registrants will be offered a refund on prorata basis of pending days in subscription plan bought with an additional cancellation charge of $4.99.
These above policies apply to all the SaaS services listed on Mention Tools unless otherwise noted in the corresponding program materials.